Responding to Need, Improving Health
We aim to improve the health and wellbeing of the homeless and other marginalised groups of people through the delivery of responsive and high quality healthcare services.
As a viable social enterprise we invest in the continued development of our unique and innovative services, working in close partnership with our partners, staff, service users and other stakeholders.
The Friends and Family Test has been created to provide services with the ability to identify the areas that service users feel that need improvement as well as recognising good practice in the quality of care provided to NHS patients and service users. By asking service users if they would recommend the service to their friends and family, it allows services to capture the level of care that they are providing and how they can aim to improve it. The test has been put into place to ensure the NHS remains vigilant to ensure that patients are not subjected to poor quality of care in the future.
If you have any questions please ask one of our team
Please follow the link to leave your feedback or you can also fill in a card that is available at reception