Policies

Chaperone policy

Inclusion Healthcare is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.

Wherever possible we would ask you to make this request at the time of booking the appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavor to provide a formal chaperone at the time of request. However occasionally it may be necessary to reschedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

Please see Chaperone Policy

Complaints & Suggestions

We constantly strive to give you the best possible care and attention. If you have any suggestions or are unhappy about any aspect of our service, please telephone or write to our practice manager who will investigate and deal with your concerns.

Our aim is to give the highest possible standard of service and deal swiftly with any problems. We aim to reply to and resolveĀ all complaintsĀ as soon as possible.

Please see Complaints Policy

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Please see Access Records Policy